Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

photos in news items, et al, abend; IE works just fine

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by garyk9

more options

Looking at News items (or other still pics) in Roadrunner, still photos abend, showing a blank, white screen with only the photo's caption across the top of the screen, left to right. IE works just fine. This has happened since I downloaded Firefox 12. News reports with action films seem to work fine - only the stills abort.

Looking at News items (or other still pics) in Roadrunner, still photos abend, showing a blank, white screen with only the photo's caption across the top of the screen, left to right. IE works just fine. This has happened since I downloaded Firefox 12. News reports with action films seem to work fine - only the stills abort.

All Replies (2)

more options

If images are missing then check that you aren't blocking images from some domains.

  • Check the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
  • Check that images are enabled: Tools > Options > Content: [X] Load images automatically
  • Check the exceptions in "Tools > Options > Content: Load Images > Exceptions"
  • Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the cursor Down key).

If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.

Make sure that you do not block third-party images, the permissions.default.images pref should be 1.

There are also extensions (Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images.

more options

The problem turned out to be with the 'Search.com' bar ('Search.com 1.0.0.0'). All was well when I disabled it, but the problem re-appeared when re-enabled. Needless to say, it is disabled now.

May I be so bold as to suggest that there may be an incompatibility issue here? I did not have a problem of this sort with earlier versions of Firefox - only V12. I'd like to know your thoughts, please.

I did look at all of your other suggestions, too - thoroughly. Everything else checked-out as they should have.

Unless you or someone else has something to add or ask, insofar as I am concerned this issue is resolved. With much thanks for your kind attention.

garyk9 Sch'dy, NY