This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Installed newest Flash Player, "An error occured" message on most Youtube videos and other media not working

  • 2 replies
  • 253 have this problem
  • 2 views
  • Last reply by billir

more options

After installing the newest version of Flash Player, on most YouTube videos I try to play the message, "An error occurred. Please try again later." comes up. Also, on websites like Tumblr other media, like audio and videos uploaded there, don't play at all - it's just a blank white space where it should be. This all works fine in Chrome. I've tried everything I can think of - I cleared the cache and removed cookies, updated all plug-ins, uninstalled and reinstalled both Flash and Firefox, disabled Ad-Block, ran it in Safe Mode and private browsing, restarted my laptop a couple of times - but none of it worked.

After installing the newest version of Flash Player, on most YouTube videos I try to play the message, "An error occurred. Please try again later." comes up. Also, on websites like Tumblr other media, like audio and videos uploaded there, don't play at all - it's just a blank white space where it should be. This all works fine in Chrome. I've tried everything I can think of - I cleared the cache and removed cookies, updated all plug-ins, uninstalled and reinstalled both Flash and Firefox, disabled Ad-Block, ran it in Safe Mode and private browsing, restarted my laptop a couple of times - but none of it worked.

Chosen solution

Try to disable protected mode in the Flash player.

See:

Read this answer in context 👍 6

All Replies (2)

more options

Chosen Solution

Try to disable protected mode in the Flash player.

See:

more options

Thank you, fixed it.