This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Adobe Flash crashed so I disabled hardware acceleration

  • 4 replies
  • 6 have this problem
  • 10 views
  • Last reply by AliceWyman

more options

I guess so many people are aware of that problem. When exiting a fullscreen video, flash player crashed. So I looked at the solution in this site. It told me to disable hardware acceleration. If it worked I am supposed to upgrade my graphic drivers but it is already up-to-date. I don't want to keep my hardware acceleration disabled but when I enable it I still have some problem. Help me! Thanks

I guess so many people are aware of that problem. When exiting a fullscreen video, flash player crashed. So I looked at the solution in this site. It told me to disable hardware acceleration. If it worked I am supposed to upgrade my graphic drivers but it is already up-to-date. I don't want to keep my hardware acceleration disabled but when I enable it I still have some problem. Help me! Thanks

Chosen solution

Disabling hardware acceleration in Flash settings is the workaround given in the Flash videos won't play full screen article. If it works, the article suggests updating your graphics driver. If you can't do that, it's OK to leave hardware acceleration disabled. This Adobe help page has more information:

Quote:


If I have display problems with Flash Player, what should I do?

If you have display problems with Flash Player, such as poor picture quality or slow display times, deselect Enable Hardware Acceleration in the Display panel. This should eliminate hardware or driver compatibility problems with Flash Player. Flash Player then uses software to scale and display the content.


See also:

Read this answer in context 👍 5

All Replies (5)

more options

There are many problems with Flash player 11.3 right now. Unfortunately, at this point your best solution is to leave hardware acceleration disabled until Flash 11.4 comes out, then update and try again. I'm sorry I don't have a better answer.

more options

Could you please let me know if leaving hardware acceleration disabled causes problems? What happens when we disable it or enable it? Thanks for the answer by the way :)

Modified by TheOxide

more options

I wonder how many thousands of people gave up on FireFox because of that bug ... I switched to Chrome, after years of being a FireFox-fan. And I love it.

more options

Chosen Solution

Disabling hardware acceleration in Flash settings is the workaround given in the Flash videos won't play full screen article. If it works, the article suggests updating your graphics driver. If you can't do that, it's OK to leave hardware acceleration disabled. This Adobe help page has more information:

Quote:


If I have display problems with Flash Player, what should I do?

If you have display problems with Flash Player, such as poor picture quality or slow display times, deselect Enable Hardware Acceleration in the Display panel. This should eliminate hardware or driver compatibility problems with Flash Player. Flash Player then uses software to scale and display the content.


See also:

more options

Thanks for giving the information I needed. :)

So if anybody looking for a solution, there is a new update for Flash Player. Just do it :)