Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

GetClipboardData function being altered by unknown program; triggers Trusteer/Rapport report

more options

My weekly Trusteer/Rapport report registered a 1000 instances of blocking alterations of the GetClipboardData function. They say this can be either malware or legitware. I've not noticed it before, although I didn't check the report in the last couple of weeks. Since clearing the report, the blocks are occuring roughly every 60-120 seconds (1-2 minutes), showing 2 attempts simultaneously. McAfee antivirus scan doesn't detect anything. I did have my Yahoo email account hacked last week, which may or may not be related. I have no other issues using Trusteer usually, although (on Firefox 16.01) sometimes the green icon has disappeared, and I restart Trusteer to ensure it is working. The icon then reappears.

My weekly Trusteer/Rapport report registered a 1000 instances of blocking alterations of the GetClipboardData function. They say this can be either malware or legitware. I've not noticed it before, although I didn't check the report in the last couple of weeks. Since clearing the report, the blocks are occuring roughly every 60-120 seconds (1-2 minutes), showing 2 attempts simultaneously. McAfee antivirus scan doesn't detect anything. I did have my Yahoo email account hacked last week, which may or may not be related. I have no other issues using Trusteer usually, although (on Firefox 16.01) sometimes the green icon has disappeared, and I restart Trusteer to ensure it is working. The icon then reappears.

All Replies (3)

more options

Hello deigratia2905,

We are aware of this issue and it has been fixed in our latest update, please download it here- http://www.trusteer.com/support/rapport-installation-links and install it over your existing Rapport version.

After doing so (and restarting) please open the Rapport console> activity report> clear report.

If the problem persists please contact our supprt team at http://www.trusteer.com/support/en/report-problem

Regards, Alex Man, Trusteer Technical Support

more options

10 months on and I've just got this error.

Version: Emerald Build 1208.33 Pending updates: no (up to date)

FireFox 12.0

WIndows 7 Home Premium SP1

more options

Please contact us via the Rapport console. Instructions are available here : https://www.trusteer.com/support/report-problem