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I can't get anything to open on "Youravon.com. I am a representative and I can't get in to order books, etc. Thank you

  • 1 reply
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  • Last reply by cor-el

dougbeckie
dougbeckie
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It brings up a box that asks if I want to run or save. I click run. Then it brings up a box asking what to open it with. It doesn't give me Firefox and I don't know what it should be or how to fix it. Thank you so much. Beckie Goudy

It brings up a box that asks if I want to run or save. I click run. Then it brings up a box asking what to open it with. It doesn't give me Firefox and I don't know what it should be or how to fix it. Thank you so much. Beckie Goudy

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can try to delete the mimeTypes.rdf file in the Firefox Profile Folder to reset all file actions.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder