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after mozbackup restores "certificates" firefox cannot start, other items restore OK

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

heskel
heskel
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I use Mozbackup to synchronise Firefox from my desktop to my laptop. My laptop's Firefox would not start and displayed a crash reporting dialog.

I completely uninstalled and made a fresh, new install with Beta 19.0.2. I then restored my Mozbackup from my desktop, item by item. When the "Certificates" item was restored, Firefox would not start and display the crash repoting dialog. So now I know that the certificates item is the culprit.

Why does this allow Firefox to start on my desktop but refuses to do so on my laptop?

Thanks a lot! heskel@usa.net

I use Mozbackup to synchronise Firefox from my desktop to my laptop. My laptop's Firefox would not start and displayed a crash reporting dialog. I completely uninstalled and made a fresh, new install with Beta 19.0.2. I then restored my Mozbackup from my desktop, item by item. When the "Certificates" item was restored, Firefox would not start and display the crash repoting dialog. So now I know that the certificates item is the culprit. Why does this allow Firefox to start on my desktop but refuses to do so on my laptop? Thanks a lot! heskel@usa.net

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you try to remove the cert8.db file?

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder
heskel
heskel Question owner
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I used the Mozbackup file from my desktop, which does not seem to have this probem, to restore all my Firefox settings. I restored the settings category by category until I found the culprit by process of elimination. The "Certificates" item from the backup is the one that prevented Firefox from starting. My question is, why this happens?

cor-el
cor-el
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  • Top 10 Contributor
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Did you also restore the secmode.db file?