Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF 18.0.1 Hotmail Contacts and Cookies: Contacts don't load with "Ask Every Time" and "Allow Cookie". Loads fine with "Keep until they expire."

i.ski-i.dive-i.code
i.ski-i.dive-i.code
more options

Everything was working fine under Win8Pro Release Preview and FF (17?)...

Did full Win7Pro SP1 x64 install.

Installed FF 18.0.1, no add-ons; all defaults except turned on "do not track" and changed cookie handling as described:

Logging in to my Hotmail/Outlook.com account (MS upgraded me to Outlook.com in the middle of my troubleshooting) I can access my Hotmail People (Contacts) without difficulty.

I change FF Options -> Privacy -> "Keep cookies until" from "they expire" to "ask every time."

When I go to "Hotmail People", I click on "Allow" for every instance I'm asked to set or modify a cookie.

The content of the "People" page (the contacts themselves) never loads. I just get the "please wait" circling-dots.

I return to the Hotmail "Mail" page (which still works fine, except when addressing a message).

I change FF Options -> Privacy -> "Keep cookies until" from "ask every time" to "they expire."

When I go (back) to Hotmail People, the contacts load fine.

Shouldn't the two scenarios be the same? I prefer to manually handle cookie handling, so this feature is important to me.

Thanks!

PS: With the exception of addressing in Mail; Mail, Calendar and SkyDrive all seem to work fine regardless of which cookie setting is used.

Everything was working fine under Win8Pro Release Preview and FF (17?)... Did full Win7Pro SP1 x64 install. Installed FF 18.0.1, no add-ons; all defaults except turned on "do not track" and changed cookie handling as described: Logging in to my Hotmail/Outlook.com account (MS upgraded me to Outlook.com in the middle of my troubleshooting) I can access my Hotmail People (Contacts) without difficulty. I change FF Options -> Privacy -> "Keep cookies until" from "they expire" to "ask every time." When I go to "Hotmail People", I click on "Allow" for every instance I'm asked to set or modify a cookie. The content of the "People" page (the contacts themselves) never loads. I just get the "please wait" circling-dots. I return to the Hotmail "Mail" page (which still works fine, except when addressing a message). I change FF Options -> Privacy -> "Keep cookies until" from "ask every time" to "they expire." When I go (back) to Hotmail People, the contacts load fine. Shouldn't the two scenarios be the same? I prefer to manually handle cookie handling, so this feature is important to me. Thanks! PS: With the exception of addressing in Mail; Mail, Calendar and SkyDrive all seem to work fine regardless of which cookie setting is used.

Modified by i.ski-i.dive-i.code

All Replies (1)

i.ski-i.dive-i.code
i.ski-i.dive-i.code Question owner
more options

Additional information: I had SSL-only enabled in Hotmail, and SSL-only is required by Outlook.com.

I've done four captures using Fiddler v2.4.2.6.

Each capture starts at the Outlook.com Inbox, then the switch to the "People" page.

1) Captured with cookies set "Until They Expire" (green)

2) Captured with cookies set "Ask Me Every Time" and "Allow" (red)

3) Same as (1)

4) Same as (2)

I don't know Fiddler or HTML well enough to troubleshoot on my own.

If someone would like this file for troubleshooting, please let me know.

Thanks.

Modified by i.ski-i.dive-i.code