This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What should i do if someone steals my Firefox sync key?

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by Andrew

more options

Recently I recovered from an infection/hacker and I could tell that this person was viewing all my files on my PC including my FF sync key should I delete my old sync account and make a new one or can generate a new key for my existing sync account?

Recently I recovered from an infection/hacker and I could tell that this person was viewing all my files on my PC including my FF sync key should I delete my old sync account and make a new one or can generate a new key for my existing sync account?

Chosen solution

Yes, a new key will be generated.

Read this answer in context 👍 2

All Replies (3)

more options

I would suggest deleting your account and backing up data if necessary. After that, you would need to create a new account.

more options

Cool that's what I thought so once I delete my account and make new in FF it will generate a new sync key correct? Also I made some backups with Mozbackup before I formated the drive and I had my local technician run a antimalware/antivirus scan my thumbdrive and he found nothing.

more options

Chosen Solution

Yes, a new key will be generated.