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Firefox as my browser doesn't give complete access to my online bank account but Chrome does. Why?

  • 4 replies
  • 4 have this problem
  • 9 views
  • Last reply by philipp

chicgirl
chicgirl
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When I log into my Barclays online banking I can get as far as the summary screen but then can't access the account details and get the message Firefox Not Responding. I can however access all the information when I use Google Chrome. I've tried disabling Java but can't even log on to my bank when trying this and I've uninstalled and installed Firefox again on to my computer. This has only been happening for the past 3 or 4 weeks and I've used Firefox as my browser for quite a few years. I'm not an expert on the computer so don't know where to go from here.

When I log into my Barclays online banking I can get as far as the summary screen but then can't access the account details and get the message Firefox Not Responding. I can however access all the information when I use Google Chrome. I've tried disabling Java but can't even log on to my bank when trying this and I've uninstalled and installed Firefox again on to my computer. This has only been happening for the past 3 or 4 weeks and I've used Firefox as my browser for quite a few years. I'm not an expert on the computer so don't know where to go from here.

All Replies (4)

philipp
philipp
  • Moderator
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hello, can you access the site normally when you launch firefox in safe mode once?

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

chicgirl
chicgirl Question owner
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Yes I've just tried that and I can access the site with no problem in safe mode

chicgirl
chicgirl Question owner
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I have discovered that by disabling the Do Not Track Me extension the problem goes away which I'm disappointed about as I'd never had a problem before. Is there any good alternative to this extension?

philipp
philipp
  • Moderator
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you can configure firefox to only keep cookies until the end of the session (and maybe create exceptions for all sites that you want to stay logged-in): Enhanced Tracking Protection in Firefox for desktop