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I am getting 3 error messages whan I try to open a You Tube Video: Media resize disabled, quality selector disabled and download link disabled, and it stops

  • 4 replies
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  • Last reply by zam1290

zam1290
zam1290
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I cannot play you tube videos because of the three error messages which appear in red background line when I try to play them. Those messages are followed by the works "watch-ratings views not found" for the first two, and "watch vid title not found" for the third line. I have all the latest plugins installed, and the videos play fine in Google Chrome and aol. But I love Firefox, and hope to solve my problem. Thank you.

I cannot play you tube videos because of the three error messages which appear in red background line when I try to play them. Those messages are followed by the works "watch-ratings views not found" for the first two, and "watch vid title not found" for the third line. I have all the latest plugins installed, and the videos play fine in Google Chrome and aol. But I love Firefox, and hope to solve my problem. Thank you.

Chosen solution

Note that you have two Flash players installed (Firefox/Tools > Add-ons > Plugins).

  1. Shockwave Flash 11.6 r602
  2. Shockwave Flash 11.5 r502

You should uninstall (remove) or at least disable the Flash 11.5 version.

See "Manually uninstalling a plugin":

Read this answer in context 👍 2

All Replies (4)

iamjayakumars
iamjayakumars
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

zam1290
zam1290 Question owner
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Worked like a charm. Thank You. That was easy.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Note that you have two Flash players installed (Firefox/Tools > Add-ons > Plugins).

  1. Shockwave Flash 11.6 r602
  2. Shockwave Flash 11.5 r502

You should uninstall (remove) or at least disable the Flash 11.5 version.

See "Manually uninstalling a plugin":

zam1290
zam1290 Question owner
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Problem Solved. Thank You.