This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox has become completely unresponsive. What could be the problem?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by philipp

Firefoxhound
Firefoxhound
more options

I have been using Firefox for 3 years now and I don't know why it is suddenly giving this problem. Firstly, it takes a few minutes just to open and when it does any attempts to click on anything are unresponsive. Usually it stays completely blank, sometimes opening to the Firefox Start page, but always unresponsive. Sometimes I get a message saying that the bookmarks and history are not available because one of FIrefox's files are being used by another program. I have switched to Chrome and it works as normal. I have tried opening in FIrefox's safe mode, in Window's safe mode and reinstalling Firefox, but none of these helped. Please remember that I cannot click on anything in Firefox, so the solution will have to be from outside the program.

I have been using Firefox for 3 years now and I don't know why it is suddenly giving this problem. Firstly, it takes a few minutes just to open and when it does any attempts to click on anything are unresponsive. Usually it stays completely blank, sometimes opening to the Firefox Start page, but always unresponsive. Sometimes I get a message saying that the bookmarks and history are not available because one of FIrefox's files are being used by another program. I have switched to Chrome and it works as normal. I have tried opening in FIrefox's safe mode, in Window's safe mode and reinstalling Firefox, but none of these helped. Please remember that I cannot click on anything in Firefox, so the solution will have to be from outside the program.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, maybe it's an issue with the the flash plugin - you could try if downgrading to flash 10.3 (which is still supported) or disabling protected mode makes a difference.