This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Flash Plugins Keep Crashing at games.com wordchuck game only?

  • 4 replies
  • 1 has this problem
  • 13 views
  • Last reply by IronMan2013

more options

I'm Facing The Following Problem. When Playing at games.com (WordChuck) Flash Keeps Crashing on me..However i do not confront such problem while playing any other games that require flash plugin as well.

Anyone can Help?


Here is my Crash Reports:

2e802c9f-6112-4b05-a975-fdac97c73b9f
bp-9cbde505-c5c2-44ad-b87f-389362130603
bp-be26b856-b511-465f-ac5e-9709c2130602
bp-737caef5-8bb4-48e6-9786-e1d4b2130602
bp-66385b92-cc86-4dd7-bf7d-c45a82130529
bp-902698da-fb39-4000-a009-24fbc2130529
bp-001cf12b-13c0-4e02-b7b3-c61f32130529
bp-5c08fc65-dd4e-4ab3-9f9a-88fd12130529
bp-74876080-2a21-4775-8b29-9aaed2130529
bp-29461917-0f99-45d7-af7c-695812130529
bp-28656453-19f8-4d42-9bb1-9fe7c2130529

I Tried to disable all Addons and Tried to Play (But it Keep Crashing Anyway)...My Flash is (11.7.700.202) its Up-to-Date Last Time I Checked Today.

Thanks.

I'm Facing The Following Problem. When Playing at games.com (WordChuck) Flash Keeps Crashing on me..However i do not confront such problem while playing any other games that require flash plugin as well. Anyone can Help? ---- Here is my Crash Reports: <pre><nowiki>2e802c9f-6112-4b05-a975-fdac97c73b9f bp-9cbde505-c5c2-44ad-b87f-389362130603 bp-be26b856-b511-465f-ac5e-9709c2130602 bp-737caef5-8bb4-48e6-9786-e1d4b2130602 bp-66385b92-cc86-4dd7-bf7d-c45a82130529 bp-902698da-fb39-4000-a009-24fbc2130529 bp-001cf12b-13c0-4e02-b7b3-c61f32130529 bp-5c08fc65-dd4e-4ab3-9f9a-88fd12130529 bp-74876080-2a21-4775-8b29-9aaed2130529 bp-29461917-0f99-45d7-af7c-695812130529 bp-28656453-19f8-4d42-9bb1-9fe7c2130529</nowiki></pre> ------ I Tried to disable all Addons and Tried to Play (But it Keep Crashing Anyway)...My Flash is (11.7.700.202) its Up-to-Date Last Time I Checked Today. Thanks.

Modified by cor-el

Chosen solution

I Would Like to Ask If These Crashes ID's Mean Anything at All (Or its Randomly Generated by the Firefox!!!)?

I believe the numbers are intended to be unique and identify a single crash report. As far as I know, he individual digits do not have any meaning.

Read this answer in context 👍 0

All Replies (4)

more options

This is some standard guidance that addresses the most common issues. I'm sure you've seen some of it before, but just in case:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?


For about another month, Adobe is still supporting Flash 10.3. This may not work as well as Flash 11.x on some sites, but probably can play videos and handle the other basics. http://www.adobe.com/special/products/flashplayer/fp_distribution3.html (scroll down for 10.3).

more options

Hello,

Thank you for Your Fast Reply

I Would Like to Ask If These Crashes ID's Mean Anything at All (Or its Randomly Generated by the Firefox!!!)?

I Will Try the Downgrade in flash plugins and get back to you with result (I Tried all Others Solutions Already but no change). Concerning "Disable protected mode" it is not Safe...and i Prefer Downgrading.

I Noticed Today That the Game Crashed but the Ads in the Same Page did not Crashed at all (So What this Means anyway as They are Also Require Flash)??

Thank you, IronMan2013

more options

Chosen Solution

I Would Like to Ask If These Crashes ID's Mean Anything at All (Or its Randomly Generated by the Firefox!!!)?

I believe the numbers are intended to be unique and identify a single crash report. As far as I know, he individual digits do not have any meaning.

more options

Hi,

Thank you for your Time and Effort the Problem has been solved.