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Firefox crashes and gives script unresponsive error

  • 6 replies
  • 17 have this problem
  • 8 views
  • Last reply by abhichin

abhichin
abhichin
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Issue: JavaScript error along with hanged mozilla for some time frequently. Reason i found out was crashes in mozilla that can be seen in pending folder . During the time mozilla is freezed crash reports are being generated in path C:\Users\my\AppData\Roaming\Mozilla\Firefox\Crash Reports\pending. Only 1 or 2 reports are transferred to path:C:\Users\my\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted.

Please see the list of some latest crashes ID's of the crashes in mozilla: 

00c7819f-4786-4573-b80f-077e88c43cf2-browser 6/16/201312:11 AM
00c7819f-4786-4573-b80f-077e88c43cf2         6/16/201312:11 AM
55b8fb02-df70-4a28-bd5c-911b88e87647-browser 6/15/201311:57 PM
55b8fb02-df70-4a28-bd5c-911b88e87647         6/15/201311:57 PM
fd74e191-0402-447d-8d98-687c4a55b624-browser 6/15/201311:57 PM
fd74e191-0402-447d-8d98-687c4a55b624         6/15/201311:57 PM
7fdc027b-df9c-4dca-bb9c-34a13389cf8f-browser 6/15/201311:57 PM
7fdc027b-df9c-4dca-bb9c-34a13389cf8f         6/15/201311:57 PM
868180fa-8427-4bbb-892b-455244b862c8-browser 6/15/201311:57 PM
868180fa-8427-4bbb-892b-455244b862c8         6/15/201311:57 PM
Issue: JavaScript error along with hanged mozilla for some time frequently. Reason i found out was crashes in mozilla that can be seen in pending folder . During the time mozilla is freezed crash reports are being generated in path C:\Users\my\AppData\Roaming\Mozilla\Firefox\Crash Reports\pending. Only 1 or 2 reports are transferred to path:C:\Users\my\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted. Please see the list of some latest crashes ID's of the crashes in mozilla: 00c7819f-4786-4573-b80f-077e88c43cf2-browser 6/16/201312:11 AM 00c7819f-4786-4573-b80f-077e88c43cf2 6/16/201312:11 AM 55b8fb02-df70-4a28-bd5c-911b88e87647-browser 6/15/201311:57 PM 55b8fb02-df70-4a28-bd5c-911b88e87647 6/15/201311:57 PM fd74e191-0402-447d-8d98-687c4a55b624-browser 6/15/201311:57 PM fd74e191-0402-447d-8d98-687c4a55b624 6/15/201311:57 PM 7fdc027b-df9c-4dca-bb9c-34a13389cf8f-browser 6/15/201311:57 PM 7fdc027b-df9c-4dca-bb9c-34a13389cf8f 6/15/201311:57 PM 868180fa-8427-4bbb-892b-455244b862c8-browser 6/15/201311:57 PM 868180fa-8427-4bbb-892b-455244b862c8 6/15/201311:57 PM

Modified by cor-el

All Replies (6)

abhichin
abhichin Question owner
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Tried Reset Firefox to its default state, starting in safe mode, starting with add ons disabled, but no advantage..Also scanned for malwares. few malwares removed with malware anti bytes, a redirect virus removed. using spy hunter.

cor-el
cor-el
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  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

cor-el
cor-el
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Please Update to the latest Firefox 21.0 version.

  • Help > About Firefox

The Firefox Firefox 20.0.1 version that you currently run is no longer supported with security updates

abhichin
abhichin Question owner
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bp-1a610b0d-a147-473b-a3d6-6c8592130615 bp-d520d311-d409-413b-86a7-4db012130615

I had installed firefox 21 when the problem tarted coming. Then i had to revert back to firefox 20, now crashes are coming in only pending folder. only few can be found in ubmitted folder. I found 2 crashed in submitted folder which are as above.

I do agree that i had removed some malwares from pc including a redirect virus.

Thanks

cor-el
cor-el
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  • Top 10 Contributor
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Those are crashes by the plugin-container and the Flash plugin . You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
abhichin
abhichin Question owner
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Thanks a lot ,

Issue was resolved by installing flash player.

Abhishek