This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I use Firefox on Windows Vista. I have a Norton toolbar. Every day Firefox makes me reinstall the Norton toolbar in order to use it. How do I stop this ?

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by kobe

hairytroll
hairytroll
more options

When my computer has been shutdown for a while, I don't have my Norton toolbar when I first start Firefox. If I then restart Firefox a window opens asking if I want to allow Norton to install the toolbar. When I click allow I am told I have to then restart Firefox again. Upon restarting Firefox again my Norton toolbar is present. Since I shut the computer down every night, I have to go through this entire procedure every morning when I start it up. There is surely a fix for this.

When my computer has been shutdown for a while, I don't have my Norton toolbar when I first start Firefox. If I then restart Firefox a window opens asking if I want to allow Norton to install the toolbar. When I click allow I am told I have to then restart Firefox again. Upon restarting Firefox again my Norton toolbar is present. Since I shut the computer down every night, I have to go through this entire procedure every morning when I start it up. There is surely a fix for this.

All Replies (1)

kobe
kobe
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions (wont uninstall norton toolbar), Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.