This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Tracking setting keeps changing, by itself.

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by cor-el

VortexBoy
VortexBoy
more options

The Tracking setting in my Privacy section keeps changing, every so often, without my knowledge. I always want the first choice selected as I do not wish to be tracked.

Invariably, the setting is changed to the 2nd option "Tell Sites that I want to be tracked", but sometimes the 3rd selection is shown as being selected. I often do not know when the setting was changed.

Why is this happening and what can I do to resolve it.

The Tracking setting in my Privacy section keeps changing, every so often, without my knowledge. I always want the first choice selected as I do not wish to be tracked. Invariably, the setting is changed to the 2nd option "Tell Sites that I want to be tracked", but sometimes the 3rd selection is shown as being selected. I often do not know when the setting was changed. Why is this happening and what can I do to resolve it.

All Replies (2)

Michael Verdi
Michael Verdi
more options

This shouldn't be happening. If this or any other preference won't stay saved, the easiest way to fix the problem is to reset Firefox and then reset the preference. It should stay saved after that.

The instructions for resetting Firefox are in this article - Refresh Firefox - reset add-ons and settings

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

If you do not keep changes after a restart or otherwise have problems with preferences, see: