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Did you know mymerrill.com can not process log ins since 8/22?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

01yzguy
01yzguy
more options

I believe problem is at the web site, not firefox. I just can't log in to my account at Merrill Lynch. Their instructions for a work around are to use Internet Explorer.

I am still able to log into my other password protected accounts. I have used Firefox successfully for at least a couple of years to access the Merrill Account. Something changed last week.

The site error message says something like, an error occurred in processing and try again later.

Just trying to let you know.

Guy Yaple

I believe problem is at the web site, not firefox. I just can't log in to my account at Merrill Lynch. Their instructions for a work around are to use Internet Explorer. I am still able to log into my other password protected accounts. I have used Firefox successfully for at least a couple of years to access the Merrill Account. Something changed last week. The site error message says something like, an error occurred in processing and try again later. Just trying to let you know. Guy Yaple

All Replies (2)

kobe
kobe
more options

Have you tried bypassing the cache....?


  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Edit > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Edit > Preferences > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.