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Firefox 24 and 25 won't run on server identities?

  • 3 replies
  • 8 have this problem
  • 2 views
  • Last reply by kendra1

kendra1
kendra1
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I downloaded the last update, 24, which worked fine on local identities. When I try to open it in a server/network identity, it never opens, just hangs - I tried opening in safe mode (opt key + open, choose safe mode) and it acts like it will open, but never loads, and I can't click any buttons on the toolbar (or I can click one, but nothing ever loads). Resetting doesn't work either. It does the same thing on all computers, only server identities. I've tried creating a new profile, deleting old profiles, changing places suffixes to ".old", deleting prefs file - nothing worked. Firefox never opens, so I can't do any of the support related to the toolbar. I think it's related to an add-on, because it first crashed when trying to find compatibility with add-ons. It won't run in safe mode, though, so I can't tell. My next step is going to be trying to find where all the add-ons are located, and delete them manually, but I'm not sure where to start.

If anyone has any other advice, that would be great!

I downloaded the last update, 24, which worked fine on local identities. When I try to open it in a server/network identity, it never opens, just hangs - I tried opening in safe mode (opt key + open, choose safe mode) and it acts like it will open, but never loads, and I can't click any buttons on the toolbar (or I can click one, but nothing ever loads). Resetting doesn't work either. It does the same thing on all computers, only server identities. I've tried creating a new profile, deleting old profiles, changing places suffixes to ".old", deleting prefs file - nothing worked. Firefox never opens, so I can't do any of the support related to the toolbar. I think it's related to an add-on, because it first crashed when trying to find compatibility with add-ons. It won't run in safe mode, though, so I can't tell. My next step is going to be trying to find where all the add-ons are located, and delete them manually, but I'm not sure where to start. If anyone has any other advice, that would be great!

All Replies (3)

ideato
ideato
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Hello kendra1, check the extension folder inside Profile folder (Note that for your 10.7 Lion, the Library is now hidden by default)

see also: Extensions - Uninstalling manually


thank you

kendra1
kendra1 Question owner
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Hi, Thanks, but it didn't work~~ I tried to delete the extensions from the folder first, but when I tried to open firefox, it had the same problem.

I actually removed both the Mozilla folder and the Firefox folder as a last resort, and it's still not working.

The window pops up, with the "bookmarks and history system will not be functional... Some security software can cause this problem" error message. The "Learn More" button is not clickable.

I've disabled all security software and even my firewall, and it's still happening. My extensions/addons are deleted.

kendra1
kendra1 Question owner
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This is a bug that is being worked on right now. Hopefully it is fixed soon, because our office now can't use firefox. 24 through 27 is affected according to the below article.

It affects Mac server identities.

https://bugzilla.mozilla.org/show_bug.cgi?id=918612