This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Pop-ups, how do I get RID of them? (I have the pop-ups blocked, no help)

  • 2 replies
  • 7 have this problem
  • 8 views
  • Last reply by Giedrius_M

BrassEagles
BrassEagles
more options

I have windows (mozilla windows) that pop up ALL THE TIME! If I click on something to type in "pop-up window" if I click on a link "pop-up window", if I am typing something out "pop-up window" if I hit a button while trying to fill something out "pop-up window". NON-STOP I can count up to roughly "10" pop-up windows today alone. And it is a blank (white) pop-up window.

I have the pop-up block option already checked. I am getting really sick and tired of it. If it can't get fixed, I'll be ditching this browser.

Also, firefox is slow at loading stuff.

I have windows (mozilla windows) that pop up ALL THE TIME! If I click on something to type in "pop-up window" if I click on a link "pop-up window", if I am typing something out "pop-up window" if I hit a button while trying to fill something out "pop-up window". NON-STOP I can count up to roughly "10" pop-up windows today alone. And it is a blank (white) pop-up window. I have the pop-up block option already checked. I am getting really sick and tired of it. If it can't get fixed, I'll be ditching this browser. Also, firefox is slow at loading stuff.

All Replies (2)

philipp
philipp
  • Moderator
more options

hello BrassEagles, please try these steps:

  1. reset firefox (this wil keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Giedrius_M
Giedrius_M
more options

I would uninstall Mindspark and wildtangent plugins first. Also scan with Adwcleaner and Malwarebytes. It looks like you got some sort of semi-working adware.