This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes multiple times a day.

  • 2 replies
  • 5 have this problem
  • 3 views
  • Last reply by hyperstone6

hyperstone6
hyperstone6
more options

And it's not only in one computer but in 3. The only thing these computers share in common is that they're all Dell brand PCs. Here is the list from about:crashes (the number of crashes is astounding and it's not even all!) 

bp-810b69a8-b5c9-4c39-bc32-cb4fe2131219 12/19/2013 6:12 PM
0fdfae66-91b2-4fe3-ade1-e8c91bc24e41 12/12/2013 6:00 PM
984c140d-b7d4-4f4d-859b-42b71c678c76 12/9/2013 10:02 AM
2f5bb4c2-0bc6-4145-a2e9-63b6398ddcd1 12/4/2013 11:37 AM
0e42ad03-0b8d-48ee-aafa-2f30c3bf9eac 11/17/2013 11:45 AM
754eef2d-42d9-4b97-9717-d724a7448d68 11/17/2013 11:45 AM
fb8f8e95-7798-4aa7-822d-d2156b714d4d 11/11/2013 12:01 PM
b58a3956-c95d-4685-ac37-41363571d43c 11/11/2013 11:49 AM
bp-0ab22f26-4c7e-4e06-85bc-f61322131107 11/7/2013 11:45 AM
bp-ecc34e11-6001-4193-980e-0e3282131106 11/6/2013 1:52 PM
And it's not only in one computer but in 3. The only thing these computers share in common is that they're all Dell brand PCs. Here is the list from about:crashes (the number of crashes is astounding and it's not even all!) <pre><nowiki>bp-810b69a8-b5c9-4c39-bc32-cb4fe2131219 12/19/2013 6:12 PM 0fdfae66-91b2-4fe3-ade1-e8c91bc24e41 12/12/2013 6:00 PM 984c140d-b7d4-4f4d-859b-42b71c678c76 12/9/2013 10:02 AM 2f5bb4c2-0bc6-4145-a2e9-63b6398ddcd1 12/4/2013 11:37 AM 0e42ad03-0b8d-48ee-aafa-2f30c3bf9eac 11/17/2013 11:45 AM 754eef2d-42d9-4b97-9717-d724a7448d68 11/17/2013 11:45 AM fb8f8e95-7798-4aa7-822d-d2156b714d4d 11/11/2013 12:01 PM b58a3956-c95d-4685-ac37-41363571d43c 11/11/2013 11:49 AM bp-0ab22f26-4c7e-4e06-85bc-f61322131107 11/7/2013 11:45 AM bp-ecc34e11-6001-4193-980e-0e3282131106 11/6/2013 1:52 PM</nowiki></pre>

Modified by cor-el

All Replies (2)

nishu
nishu
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

hyperstone6
hyperstone6 Question owner
more options

These?

bp-08ef5fc5-6843-47f2-8299-881182131220 bp-810b69a8-b5c9-4c39-bc32-cb4fe2131219 bp-0ab22f26-4c7e-4e06-85bc-f61322131107 bp-ecc34e11-6001-4193-980e-0e3282131106 bp-510ce58b-645d-41d1-8945-5bc212131029