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how do i sign in

  • 5 replies
  • 30 have this problem
  • 1 view
  • Last reply by cbrookej

MrTrue
MrTrue
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I created a sync account before i was to reinstall and reformat my MacBook. And made sure so all data was synced.

Now i have downloaded Firefox, but i don't understand where to sign in...? When i go to preferences its ask about other devices. I only have my MacBook.

I saved all sites and passwords in that sync account, how do i sign in and restore everything?

I created a sync account before i was to reinstall and reformat my MacBook. And made sure so all data was synced. Now i have downloaded Firefox, but i don't understand where to sign in...? When i go to preferences its ask about other devices. I only have my MacBook. I saved all sites and passwords in that sync account, how do i sign in and restore everything?

All Replies (5)

cor-el
cor-el
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  • Top 10 Contributor
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Did you make a backup copy of the Sync (recovery) key?

You can't access data stored on the Sync server without having the Sync key as this key is used locally to encrypt your personal data before sending it to the server.
It is possible the get a new password for the Sync account in case you have forgotten it, but the Sync key is essential.

If you have a backup copy of your previous setup the includes the Firefox profile folder then you can try to restore this data that way.

  • /Users/<user>/Library/Application Support/Firefox/Profiles/<profile>/

Note that in Mac OS X v10.7 and later, the ~/Library folder is a hidden folder.

MrTrue
MrTrue Question owner
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Thanks for answer anyway, so essentially my data is lost now?

I didn't got any info of a recovery key when i signed up for sync... I only wanted to sync bookmarks etc in my firefox, I didn't expect it to be rocket science to do such a simple thing.

Must be the most user unfriendly function i have came across the last years this.

JohnSunier
JohnSunier
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I was able to sign in and get assistance a few days ago. Now it says "incorrect user name" and when I try to re-register it says "the entered email is already in use." HOW do I get it to work again? I gather I'll receive a notice at that email address. The Forum helped me to get my Bookmarks back, but now when I click on History in the menu it goes to Bookmarks instead of listing the History. HOW do I fix that?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to access or delete the current Sync account.

cbrookej
cbrookej
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Mozilla will not accept the username sent to me and the password I just reset. Several times. This has been going on for more than a month. How can I get Mozilla to accept my correct username and password?

When I have tried to ask this as a question I have just been sent back here. So here it is. Will someone please help?

Modified by cbrookej