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My recovery key won't work.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

Heyjellybear123
Heyjellybear123
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I synced my data to Firefox sync, confirmed the data has been synced yet the key I was given does not work. What can I do without losing my really important data? Cheers.

I synced my data to Firefox sync, confirmed the data has been synced yet the key I was given does not work. What can I do without losing my really important data? Cheers.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you still have a device or computer that has a working Sync set up?

You can find the sync account password and the sync (recovery) key in the password manager on computers where a sync account with a specific e-mail address has been set up. Look for:

  • chrome://weave (Mozilla Services Password)
  • chrome://weave (Mozilla Services Encryption Passphrase)

You can look at this version of the about:synckey extension, modified by me, to show the sync key in current Firefox versions (desktop and mobile).

You can download this Firefox extension file by clicking the "Download This File" button without having to register and sign on to this website.