This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

vnc windows 8.1 white screen

  • 3 replies
  • 14 have this problem
  • 1 view
  • Last reply by Phoenix9

intel233
intel233
more options

I am running windows 8.1 64bit. When I use either VNC or Teamviewer to remote into my computer and I open Firefox it just shows a white screen. I am on the latest version.

I am running windows 8.1 64bit. When I use either VNC or Teamviewer to remote into my computer and I open Firefox it just shows a white screen. I am on the latest version.

All Replies (3)

guigs
guigs
more options

Please make sure that port 80 is allowed for reverse connection on your remote session in either program, as well as make sure that the firewall allows this port to run as well. Outgoing is by default on, but not reverse.

One way to check is to see if this is also true with a remote connection to that computer from another computer on the same network. Configure firewalls so that Firefox can access the Internet

intel233
intel233 Question owner
more options

Connecting is not the issue. I can connect and everything else is visible. If I can the color scheme to 256 colors I can view Firefox.

Phoenix9
Phoenix9
more options

just tested previous versions and the last version without this problem is 20.0.1