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Webpage displayed using Adobe Flash is cropped on left, right & bottom, but not when using Chrome or IE.

  • 5 replies
  • 1 has this problem
  • 4 views
  • Last reply by kellerbl

kellerbl
kellerbl
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A webpage I use to display the data for my solar panels uses Adobe Flash and it used to display OK, but several versions of Firefox ago it became truncated on three sides so you can't see the whole thing. I can post a picture that shows all three browsers displaying this page and it is cropped only in Firefox. I'm running the latest Firefox (27.0.1) and Adobe Flash. This has been going on for at least one year. I don't notice the problem when I'm at home, but only when I'm at work. In both cases I have dual 1920x1200 displays. I have tried turning off hardware assist, but that changes nothing.

A webpage I use to display the data for my solar panels uses Adobe Flash and it used to display OK, but several versions of Firefox ago it became truncated on three sides so you can't see the whole thing. I can post a picture that shows all three browsers displaying this page and it is cropped only in Firefox. I'm running the latest Firefox (27.0.1) and Adobe Flash. This has been going on for at least one year. I don't notice the problem when I'm at home, but only when I'm at work. In both cases I have dual 1920x1200 displays. I have tried turning off hardware assist, but that changes nothing.

Chosen solution

This can happen at certain zoom levels. Could you try resetting zoom to the default level using either

  • Ctrl+0 (that's a zero) or
  • View menu > Zoom > Reset

If you already are using the default level, does it make any difference if you adjust the zoom larger or smaller by holding down the Ctrl key and tapping + or - (enlarge and shrink, respectively)?

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All Replies (5)

kellerbl
kellerbl Question owner
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Here is a dual-screen capture showing Internet Explorer on the far left, Chrome in the middle and Firefox on the screen on the right.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Chosen Solution

This can happen at certain zoom levels. Could you try resetting zoom to the default level using either

  • Ctrl+0 (that's a zero) or
  • View menu > Zoom > Reset

If you already are using the default level, does it make any difference if you adjust the zoom larger or smaller by holding down the Ctrl key and tapping + or - (enlarge and shrink, respectively)?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can also try to right-click the Flash object to see if this object is zoomed.

You can try to clear the Flash local storage and settings for this web page.

  • Windows Control Panel > Flash Player > Storage: Local Storage Settings
    • Remove a specific domain: Local Storage Settings by site
    • Remove all domains: Delete All and Delete Data

Flash Website Storage Settings panel:

Global Storage Settings Panel:

kellerbl
kellerbl Question owner
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I had tried the cntl-0 before with no change, but restoring the menus and using view->Zoom->Reset did the trick. There is no way to zoom on this page, so I'm not sure how it ever became zoomed in, but resetting it the trick. Thanks!

kellerbl
kellerbl Question owner
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I tried going through the flash local storage and removing the 419 bytes kept for this webpage, but it didn't change anything. Good try though.