This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Currently Firefox is not opening gmail or yahoo mail, it will open all other web addresses, What seems to be the problem??

  • 1 reply
  • 8 have this problem
  • 4 views
  • Last reply by Riya

roadworks88
roadworks88
more options

From sometime Thursday 20th March 2014 after approx 4:00 pm my Firefox would not open ther Gmail or Yahoo accounts, I can still open web pages for other web addresses. I cannot recall any upgrades or changes being made to my laptop during the day. I use Win 7 Professional and Firefox 28. I have gone through suggested troubleshooting information and still same problem exists.

From sometime Thursday 20th March 2014 after approx 4:00 pm my Firefox would not open ther Gmail or Yahoo accounts, I can still open web pages for other web addresses. I cannot recall any upgrades or changes being made to my laptop during the day. I use Win 7 Professional and Firefox 28. I have gone through suggested troubleshooting information and still same problem exists.

Chosen solution

Clear the cache from google.com & yahoo.com. Select-

Tools > Options > Advanced > Network > Clear Now.

and then reload the page.

You can also read this article if the above instructions doesn't work.

https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords

Read this answer in context 👍 2

All Replies (1)

Riya
Riya
more options

Chosen Solution

Clear the cache from google.com & yahoo.com. Select-

Tools > Options > Advanced > Network > Clear Now.

and then reload the page.

You can also read this article if the above instructions doesn't work.

https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords