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I get a message that helper application does not exist when I try to open a jpg or excel files as attachments. I have associated use windows live photo gallery

Snicklefritz
Snicklefritz
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I have gone to Tools, Options, Attachments and there are programs associated that should be able to open the files - Windows Live Photo gallery for JPG files and Microsoft Excel for excel files. I have to actually download and save the files and then open them. Is there a fix for this?

I have gone to Tools, Options, Attachments and there are programs associated that should be able to open the files - Windows Live Photo gallery for JPG files and Microsoft Excel for excel files. I have to actually download and save the files and then open them. Is there a fix for this?

Chosen solution

Go back and delete those associations and start again by opening one of those files. Thunderbird will recreate the entries based on your choices and they will then probably work.

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All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Go back and delete those associations and start again by opening one of those files. Thunderbird will recreate the entries based on your choices and they will then probably work.

Snicklefritz
Snicklefritz Question owner
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Thanks, Matt, I did as you suggested and now it works!