This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My email "reply" doesn't load. I can reply to my emails fine in other browsers.

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

giftering
giftering
more options

I have a laptop pc. Web pages load okay. My email server loads okay. I can read my emails fine. However, when I attempt to reply to any email, the loading of the reply page does not complete. I cannot reply to my emails in your browser. When I use a different browser, my email reply function work perfectly. Thank you for any help in resolving this.

I have a laptop pc. Web pages load okay. My email server loads okay. I can read my emails fine. However, when I attempt to reply to any email, the loading of the reply page does not complete. I cannot reply to my emails in your browser. When I use a different browser, my email reply function work perfectly. Thank you for any help in resolving this.

All Replies (1)

FredMcD
FredMcD
more options

Clear the Cache
Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

Remove Cookies
Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If there is still a problem, Start Firefox in Safe Mode
While you are in safe mode;
Firefox Options > Advanced > General.
Look for and turn off Use Hardware Acceleration. Then restart.