Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

When I click on "Sign in to Sync" the page "about:accounts" shows error "The URL is not valid and cannot be loaded." How do I fix this so I can use Sync?

  • 1 odpověď
  • 9 má tento problém
  • 1 zobrazení
  • Poslední odpověď od cor-el

more options

When I click on the three-bar icon (top right) and then on "Sign in to Sync" a new tab opens attempting to load "about:accounts" . . . the page that loads is an error . . . "Problem loading page" shows up on the tab and the page displays:

The address isn't valid

The URL is not valid and cannot be loaded.

   Web addresses are usually written like http://www.example.com/
   Make sure that you're using forward slashes (i.e. /).

Try again

I am running Firefox 30.0 on a Dell XPS-18 and Windows 8.0.

I cannot access "about:accounts" at all. How do I fix this?

When I click on the three-bar icon (top right) and then on "Sign in to Sync" a new tab opens attempting to load "about:accounts" . . . the page that loads is an error . . . "Problem loading page" shows up on the tab and the page displays: The address isn't valid The URL is not valid and cannot be loaded. Web addresses are usually written like http://www.example.com/ Make sure that you're using forward slashes (i.e. /). Try again I am running Firefox 30.0 on a Dell XPS-18 and Windows 8.0. I cannot access "about:accounts" at all. How do I fix this?

Všechny odpovědi (1)

more options

The about:accounts page is a valid page in the current Firefox release.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window