Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

I exported everything to a file, reinstalled TB, and now want to restore from that file. How?

  • 3 odpovědi
  • 1 má tento problém
  • 16 zobrazení
  • Poslední odpověď od Don_Dilworth

more options

Sending mail from TB bounces for many recipients. The returned mail message cites an IP address that is not my own (it seems to be a spammer in Germany). Why is that IP attached to my emails? Virus scans come up empty.

Thinking TB was corrupted, I saved all files with the export function, uninstalled, and re-installed TB. Now, how to I get the files back? The Import/Export tools option to import files is greyed out.

Sending mail from TB bounces for many recipients. The returned mail message cites an IP address that is not my own (it seems to be a spammer in Germany). Why is that IP attached to my emails? Virus scans come up empty. Thinking TB was corrupted, I saved all files with the export function, uninstalled, and re-installed TB. Now, how to I get the files back? The Import/Export tools option to import files is greyed out.

Zvolené řešení

don are you talking about backscatter? http://en.wikipedia.org/wiki/Backscatter_%28email%29

If you are, everyone will decline to help, as there is nothing that can be done really.

Přečíst dotaz v kontextu 👍 0

Všechny odpovědi (3)

more options

I updated the reinstalled TB, and everything came back. Seems the folders were not recognized by the older install file I used.

But my emails are still being corrupted by a different IP, this one located in Florida. Any ideas why or how to correct? My ISP declines to help.

more options

Zvolené řešení

don are you talking about backscatter? http://en.wikipedia.org/wiki/Backscatter_%28email%29

If you are, everyone will decline to help, as there is nothing that can be done really.

more options

There were two problems: one was indeed backscatter -- which is a nuisance but not serious. The second was how to restore all my folders after reinstalling TB. Turned out to be easy; after installing I updated to the latest version -- and all my folders came back! Must have been a different format that the earlier version couldn't read.

I'm happy for now, thank you.