Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Stopped receiving pop3 emails (on TB31) seems to happen after mavericks goes to sleep.

hullb001
hullb001
more options

After installing TB31 on new mac-mini everything worked fine sending and receiving. Next day nothing seemed to work. after lots of researching I found that I needed to delete a couple of hidden files in the library. Well I eventually found them ( new to mac) deleted them and reinstalled TB - again everything was OK. Now this morning I find that once again, I can't receive any emails. Today I have deleted the global messages database (as this was a suggestion I read) in made no difference. I am loathe to delete all and reinstall again as this is not the problem.

Thanks for the opportunity.

After installing TB31 on new mac-mini everything worked fine sending and receiving. Next day nothing seemed to work. after lots of researching I found that I needed to delete a couple of hidden files in the library. Well I eventually found them ( new to mac) deleted them and reinstalled TB - again everything was OK. Now this morning I find that once again, I can't receive any emails. Today I have deleted the global messages database (as this was a suggestion I read) in made no difference. I am loathe to delete all and reinstall again as this is not the problem. Thanks for the opportunity.

Všechny odpovědi (3)

Fabián Rodríguez
Fabián Rodríguez
more options

[...]I needed to delete a couple of hidden files in the library

Which files? Can you provide the link with the original fix/workaround?

Perhaps it's switching to "offline mode?" Check under File > Offline > Work Offline, it should be unchecked.

hullb001
hullb001 Autor dotazu
more options

Judging by my trash bin - One file was org.mozilla.thunderbird.plist the other was winmail.dat

Its working again now! But how long for? There was a long list of error messages but I cleared the list inadvertently. Thanks for your advice re the offline mode I'll keep an eye on this.

Fabián Rodríguez
Fabián Rodríguez
more options

If you didn't change anything and it worked again, I am thinking you were having sporadic network / email provider issues.

Thanks for updating the status here, if you have another issue please do file it under another question and feel free to reference this on.