In Tools > Options > Attachments > incoming tab delete the action for docx documents - located in the Action drop down selection. It will remove it from the list.

• Then select email with docx attachment.
• Right click on attachment and select 'Open'

It will ask what to do

• Select 'Open With'

If TB does not select as default: MicroSoft Office Word

• click on drop down and select 'Other'

If MicroSoft Office Word is still not available:

• click on 'Browse' to locate the WINWORD.EXE file

If running Windows OS 32bit then it will be in this location :

• C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

If running Windows OS 64bit then it will be in this location :

• C:\Program Files(86)\Microsoft Office\Office15\WINWORD.EXE

• Then click on click on 'Open'
• select: 'Do this automatically for files like this from now on' click on OK"

This is the problem. The incoming tab doesn't have any listing for any type of docx at all. The only items in my incoming list are: ZIP, TIFF, TEXT, JPEG.

Nothing is listed for word docs of any kind.

Thank you! MoniqueD

re :This is the problem. The incoming tab doesn't have any listing for any type of docx at all.

Do not worry. It means it was never set, so carry on with the instructions to add it. starting at:

• Then select email with docx attachment.
• Right click on attachment and select 'Open'

etc as per instructions in first response.

It turns out that my Word program was corrupted and hadn't fully loaded. A reload of Office corrected the issue.

Thank you!! MoniqueD