Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

After watching Netflix for 1 minutes computer screen goes white.

  • 1 odpověď
  • 2 mají tento problém
  • 5 zobrazení
  • Poslední odpověď od FredMcD

bjennings
bjennings
more options

After watching Netflix for a last 30 seconds to a minute my whole computer screen goes white and then restarts itself and asks me to type in my password. After that screen my icon and name are on the screen with a bar below it which looks like its trying to load or update possibly. After this screen my computer goes back to the desktop like normal. This only happens when i use Firefox (38.0.1). I have tried watching Netflix in Safari and it works just fine there. Its weird that this is effecting my whole computer.

After watching Netflix for a last 30 seconds to a minute my whole computer screen goes white and then restarts itself and asks me to type in my password. After that screen my icon and name are on the screen with a bar below it which looks like its trying to load or update possibly. After this screen my computer goes back to the desktop like normal. This only happens when i use Firefox (38.0.1). I have tried watching Netflix in Safari and it works just fine there. Its weird that this is effecting my whole computer.

Všechny odpovědi (1)

FredMcD
FredMcD
more options

First, lets check with this;

http://www.clamxav.com/ free malware scanner for Mac OS X https://discussions.apple.com/docs/DOC-3291

Update your Flash Player Version 17.0.0.188
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?