We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

"Not Responding" message at start up. SOLVED by creating a new identity & importing the messages from the old to the new.

  • 6 odpovědí
  • 3 mají tento problém
  • 5 zobrazení
  • Poslední odpověď od Wayne Mery

more options

This only happens on one of my identities, the rest seem to be okay....

When I start this identity, it's really slow & as soon as I click on anything it says "Not Responding"

After awhile (about 10 min.) it will finally do something but, after a couple clicks it does it again.

Windows 8.1, IE 11, newest Thunderbird software

This only happens on one of my identities, the rest seem to be okay.... When I start this identity, it's really slow & as soon as I click on anything it says "Not Responding" After awhile (about 10 min.) it will finally do something but, after a couple clicks it does it again. Windows 8.1, IE 11, newest Thunderbird software

Upravil uživatel Wayne Mery dne

Zvolené řešení

While I appreciate the replies, I was completely abandoned after my last post that with both safe modes running it this identity still did not respond...

I ended up fixing this myself by finding & saving the message folder for this identity, creating a new identity & importing the messages from the old to the new. Then deleting the old identity from the list.

users/(your username)/AppData/Local/Thunderbird/Profiles

Přečíst dotaz v kontextu 👍 0

Všechny odpovědi (6)

more options

What happens if you start thunderbird i safe mode? https://support.mozilla.org/en-US/kb/safe-mode

more options

Thanks for the reply Wayne,

I tried it in safe mode & it does the same thing

more options

Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

more options

Windows in safe mode & Thunderbird in safe mode, does the same thing

more options

Zvolené řešení

While I appreciate the replies, I was completely abandoned after my last post that with both safe modes running it this identity still did not respond...

I ended up fixing this myself by finding & saving the message folder for this identity, creating a new identity & importing the messages from the old to the new. Then deleting the old identity from the list.

users/(your username)/AppData/Local/Thunderbird/Profiles

more options

perhaps it was a bad folder index file