Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Have tried to migrate data using mozbackup and profile files but no emails found. Can send and receive emails and address book ok but no emails.

  • 2 odpovědi
  • 1 má tento problém
  • 39 zobrazení
  • Poslední odpověď od ericthehalibut

more options

My old pc is failing and thunderbird just about works albeit very slowly. I managed to use mozbackup to backup my profile and also copied the stuff in Users/Appdata/Roaming/Thunderbird/Profiles.

I installed Mozilla Thunderbird on a new computer and mozbackup appears to work for the restore function but on opening thunderbird, I have email address book stuff and can send and receive email ok but there are no emails in the inbox.

I also pasted the profile data I coped from the old computer to the profiles directory of the new installation with the same result.

What am I doing wrong as I really need the old emails and attachments?

Rgds,

Alex Johnson

My old pc is failing and thunderbird just about works albeit very slowly. I managed to use mozbackup to backup my profile and also copied the stuff in Users/Appdata/Roaming/Thunderbird/Profiles. I installed Mozilla Thunderbird on a new computer and mozbackup appears to work for the restore function but on opening thunderbird, I have email address book stuff and can send and receive email ok but there are no emails in the inbox. I also pasted the profile data I coped from the old computer to the profiles directory of the new installation with the same result. What am I doing wrong as I really need the old emails and attachments? Rgds, Alex Johnson

Všechny odpovědi (2)

more options

The new computer - is it Windows 10?

My first experience of copying a Thunderbird profile onto a new Windows 10 installation was that it copied only the top layer of folders (where account settings and address books live), but not the lower-down folders (for example, Mail, ImapMail) where all the message data is stored.

more options

Yes the new machine is Windows 10 as was the old one.