Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

I need to move old emails, but they are deleted from Profile folder the first time I open Thunderbird.

  • 3 odpovědi
  • 1 má tento problém
  • 1 zobrazení
  • Poslední odpověď od Matt

ZYXABC
ZYXABC
more options

I have a new computer running Windows 10. I'm trying to move my old Thunderbird files from a Window 7 machine. I installed the newest Thunderbird and followed the instructions for moving the files. They always worked before, but not this time.

I can copy the mail folder into my new profile, However, when I open Thunderbird the file folders appear for an instant and then disappear. They are also deleted from my profile.

I have a new computer running Windows 10. I'm trying to move my old Thunderbird files from a Window 7 machine. I installed the newest Thunderbird and followed the instructions for moving the files. They always worked before, but not this time. I can copy the mail folder into my new profile, However, when I open Thunderbird the file folders appear for an instant and then disappear. They are also deleted from my profile.

Všechny odpovědi (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

where an account is IMAP, there is no reason to copy the mail as it will be redownloaded on contact with the server.

However what looks to me like is happening is you are not getting into contact with the server. New computer new firewall and anti virus. Both of which could be blocking Thunderbird reaching out for email, hence deleting because it can not sync.

ZYXABC
ZYXABC Autor dotazu
more options

Here's what I had to do:

Uninstall the latest version of Thunderbird. Manually edit the registry to remove all references to Thunderbird. Install an older version of Thunderbird--52.3.0 (32-bit), Then I could successfully import my past email records.

Eugene Vale

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

ZYXABC said

Here's what I had to do: Uninstall the latest version of Thunderbird. Manually edit the registry to remove all references to Thunderbird. Install an older version of Thunderbird--52.3.0 (32-bit), Then I could successfully import my past email records. Eugene Vale

Like I said. Antivirus firewall problem. Going back a point version and having it work is about a 100% proof of that. The worst offender is Norton, but any anti virus firewall product can cause trouble.