Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Frozen facebook, blackouts, need to find a browser that works

  • 1 odpověď
  • 1 má tento problém
  • 4 zobrazení
  • Poslední odpověď od Shadow110

more options

Firefox not responding, every half hour. Not okay. Surely there are browsers with better service.

Firefox not responding, every half hour. Not okay. Surely there are browsers with better service.

Všechny odpovědi (1)

more options

Hi, thanks for leaving send info to Mozilla ticked. Made my job so so much easier.

https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration TRY NO HARDWARE ACCELERATION

Please update your video card drivers as they are crashing. https://support.amd.com/en-us/download AMD Radeon HD 8670D as per : failures: [u'[GFX1-]: DXVA2D3D11 just crashed; hardware video will be disabled.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.']

If at all possible update your motherboard drivers also. Doubt there is a page up for them now since are taken down when old. Use CPU-Z it will give you make and model to find on manufactures site if available.

Note : Firefox 56.0.2 is current release https://www.mozilla.org/firefox/all/ Full Version Installer Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.