We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Bookmark recovery process did not work, no backup files

  • 3 odpovědi
  • 1 má tento problém
  • 9 zobrazení
  • Poslední odpověď od FredMcD

more options

I guess after the recent Firefox update, my old bookmarks were wiped out. I went through the process to restore old bookmarks, but the options only included bookmarks dated since after the update, with no dated files from before the update. I think the instructions stated that there should be 15 backup files to choose from, but there was only the one mentioned above. Is there any other way to access pre-update bookmark backup files? Thank you -

I guess after the recent Firefox update, my old bookmarks were wiped out. I went through the process to restore old bookmarks, but the options only included bookmarks dated since after the update, with no dated files from before the update. I think the instructions stated that there should be 15 backup files to choose from, but there was only the one mentioned above. Is there any other way to access pre-update bookmark backup files? Thank you -

Všechny odpovědi (3)

more options

Zvolené řešení

more options

Fred McD pointed me in the right direction - I found the older bookmark backups here: Troubleshooting Information folder; Application Basics; Profile folder; Open folder; In the Profiles level I had two choices: 1 after the update which cleared my old bookmarks, and 1 profile with a crazy name which was saved prior to the update. I selected this one and found the 15 older bookmarks. I copied one to my desktop, and then reloaded it back into Firefox using the normal restore bookmarks process. Thanks Fred - as I'm not a computer guy, the success of this operation is that much more noteworthy!

more options

Glad to help. Safe Surfing.