Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

My bookmarks disappeared after using "refresh" -I HAVE to get them back.

  • 2 odpovědi
  • 2 mají tento problém
  • 14 zobrazení
  • Poslední odpověď od cor-el

katy.lounsbury
katy.lounsbury
more options

My computer was running slow. Firefox recommends "refresh" and promised that it wouldn't delete my bookmarks or passwords. now it's all gone. I tried following the suggestion in a prior thread to restore them from the old backups folder on my desktop. That folder contained no files at all. So I tried restoring from prior backups (yesterday and frequently in the days/weeks prior) those backups show in a backup list. When I try restoring that way, I get a message "unable to process the backup file." How do I get them back? I store all kinds of important information on my bookmarks and I really need to get them back.

My computer was running slow. Firefox recommends "refresh" and promised that it wouldn't delete my bookmarks or passwords. now it's all gone. I tried following the suggestion in a prior thread to restore them from the old backups folder on my desktop. That folder contained no files at all. So I tried restoring from prior backups (yesterday and frequently in the days/weeks prior) those backups show in a backup list. When I try restoring that way, I get a message "unable to process the backup file." How do I get them back? I store all kinds of important information on my bookmarks and I really need to get them back.

Všechny odpovědi (2)

Tomatoshadow2
Tomatoshadow2
more options

See this article please. https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.