Lost access to my gmail account after letting avast do a deep clean . Have tried all recovery suggestions with no luck.
I've contacted Google support, they say my account is still open, it's been 2 months now that I've lost access to this account. I've followed all recovery steps to no avail. I was using the Firefox browser when this happened. The email that I've lost access to is the same one that I used to make my Firefox account, but I have no way to verify it's my account.
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Standfirm said
I've lost access to this account
Please explain the problem in detail. What happens? What is the exact error messages? +++++++++++++++++++++++++++++++++++++++++++ Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- Cookies; Delete cookies to remove the information websites have stored on your computer {web link}
- Cache; How to clear the Firefox cache {web link}
If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}