Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

FireFox 67 will not Start FireFox 66 worked fine, what changed?

  • 2 odpovědi
  • 1 má tento problém
  • 2 zobrazení
  • Poslední odpověď od micbow

micbow
micbow
more options

Firefox 67 will not start, but Firefox 66.0.3 worked just fine. The Event Log shows the following when trying to start Firefox 67:

Faulting application name: firefox.exe, version: 67.0.0.7075, time stamp: 0x5cdded92 Faulting module name: sxwmon64.dll, version: 5.0.168.0, time stamp: 0x5852c85c Exception code: 0xc0000005 Fault offset: 0x000000000004714a Faulting process id: 0x2b28 Faulting application start time: 0x01d5122658d24497 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\sxwmon64.dll Report Id: 34b72392-2a7e-4400-a0a0-74dc5d7e42c5 Faulting package full name: Faulting package-relative application ID:

Firefox 67 will not start, but Firefox 66.0.3 worked just fine. The Event Log shows the following when trying to start Firefox 67: Faulting application name: firefox.exe, version: 67.0.0.7075, time stamp: 0x5cdded92 Faulting module name: sxwmon64.dll, version: 5.0.168.0, time stamp: 0x5852c85c Exception code: 0xc0000005 Fault offset: 0x000000000004714a Faulting process id: 0x2b28 Faulting application start time: 0x01d5122658d24497 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\sxwmon64.dll Report Id: 34b72392-2a7e-4400-a0a0-74dc5d7e42c5 Faulting package full name: Faulting package-relative application ID:

Všechny odpovědi (2)

philipp
philipp
  • Moderator
more options

hi micbow, unfortunately it appears that your security software (apparently "Lumension Endpoint Security") is meddling or trying to inject itself into firefox and cuasing the startup crash this way. could you please try to reach out to their support as well and inquire if that's a known issue and if there's any update or workaround available to fix this. thank you!

micbow
micbow Autor dotazu
more options

Tech Support for Lumension EndPoint Security says that is used just as a patch management for Vipre. I disabled the service no luck with Firefox 67. Funny thing is on my laptop Firefox 67 is working with no problems and it is running the same service as my workstation. I tried installing the beta of 68 and I also tried installing one of the nightly builds to no avail. I now have 4 people that the issue is happening to.