Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Recent downloads are gone and new downloads aren't saved

more options

All the downloads from the past 3 months have disappeared and it looks like the file I just downloaded didn't save to the Downloads folder. Did something change with the latest update that caused that to happen? The files aren't even in the Recycle Bin. Using Win10 os.

All the downloads from the past 3 months have disappeared and it looks like the file I just downloaded didn't save to the Downloads folder. Did something change with the latest update that caused that to happen? The files aren't even in the Recycle Bin. Using Win10 os.

Všechny odpovědi (6)

more options

Have you looked in the folders where the previously downloaded files were save?
Typically in the Windows - User - Downloads folder unless the user changes that location permanently or temporarily to something more to their way of working.

more options

Yes, I've looked in that folder and everything has been deleted back to March 31 of this year. I didn't change any settings or folder destinations and even double checked to make sure in the settings that it was still set for the Downloads folder. The weirdest thing though is that they are still in the list from the dropdown menu in Firefox. However when I click on the file, it says the file has been moved or deleted. And even stranger is that I downloaded a file and when I went into the Download folder 5 minutes later, it wasn't there. I don't get it.

Upravil uživatel d7craig dne

more options

Note that download are treated as history, so if you clear history then download that are part of this range are removed as well.

more options

I don't think desktop versions of Firefox would delete downloads from disk, unlike Android versions.

d7craig said

The weirdest thing though is that they are still in the list from the dropdown menu in Firefox. However when I click on the file, it says the file has been moved or deleted. And even stranger is that I downloaded a file and when I went into the Download folder 5 minutes later, it wasn't there. I don't get it.

When you download a file, Firefox flags it as being from the internet, which is a feature that integrates with Windows security. Is there any kind of cleanup or security software running on your system that might see that flag and want to quarantine or delete the file?

Do you use any kind of download manager add-ons or companion apps? In order to remove files from disk, I think a companion app that installs separately from the add-on would be needed.

more options

No d/l managers or companion apps. Just privacy apps and ad blockers. The one thing that I just tried is that when the option to "Open the file with... or Save to ..." comes up, I chose Save to this time. Then it did show up in my D/L folder. Previously though, I would just choose Open and it would save it automatically. Maybe that was a glitch from before and they just corrected it now.

more options

"Open" uses the Windows TEMP folder, so unfortunately that is at risk of being cleaned up by Windows at any time.