Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Bookmarks

iandcgertel
iandcgertel
more options

I recently refreshed Firefox, in the process of which all my bookmarks disappeared. When I try to manually add bookmarks, Firefox will not allow any bookmarks. When I attempted to add the information from the Old Firefox Data icon onscreen, it still refused to add or restore my bookmarks. I have checked my profile page and there is only 1 profile shown, so I cannot enable any other profile. Any ideas?

I recently refreshed Firefox, in the process of which all my bookmarks disappeared. When I try to manually add bookmarks, Firefox will not allow any bookmarks. When I attempted to add the information from the Old Firefox Data icon onscreen, it still refused to add or restore my bookmarks. I have checked my profile page and there is only 1 profile shown, so I cannot enable any other profile. Any ideas?

Zvolené řešení

Hi iandcgertel, sorry to hear about this problem. What was the reason for running Refresh?

Since you can't bookmark anything new, there may be a database problem. If you haven't already, please try doing a regular shutdown and restart of Windows to free up file locks.

If problems continue, could you let us know what you get when you run the "Verify Integrity" function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with: 

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

Přečíst dotaz v kontextu 👍 0

Všechny odpovědi (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Zvolené řešení

Hi iandcgertel, sorry to hear about this problem. What was the reason for running Refresh?

Since you can't bookmark anything new, there may be a database problem. If you haven't already, please try doing a regular shutdown and restart of Windows to free up file locks.

If problems continue, could you let us know what you get when you run the "Verify Integrity" function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with: 

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.