Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Can't Send E-mails Through Spectrum

  • 5 odpovědí
  • 1 má tento problém
  • 4 zobrazení
  • Poslední odpověď od svlad2009

bpanto1
bpanto1
more options

For months my wife and I have not been able to send Spectrum e-mails through Thunderbird. When we send, we get a weird error message. When we go to the Spectrum website, there's no problem. My wife and I have two separate accounts and use two different desktops. Both get the same error. I've used Thunderbird for years with no problem. I hate Spectrum's online app. I've attached my account and server setting. And the error message.

For months my wife and I have not been able to send Spectrum e-mails through Thunderbird. When we send, we get a weird error message. When we go to the Spectrum website, there's no problem. My wife and I have two separate accounts and use two different desktops. Both get the same error. I've used Thunderbird for years with no problem. I hate Spectrum's online app. I've attached my account and server setting. And the error message.
Přiložené obrázky

Všechny odpovědi (5)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Change the authentication to 'normal password' and the connection security to STARTTLS. If that doesn't work, change the security to SSL/TLS and then manually type in 587 for the port.

https://support.mozilla.org/en-US/questions/1234783#answer-1157050

https://www.spectrum.net/support/internet/spectrum-email-server-settings

bpanto1
bpanto1 Autor dotazu
more options

Didn't work. When I changed the ports and security, it wouldn't even log to the server.

svlad2009
svlad2009
more options

The IP reported with the error (small image) is "listed in the CSS" & "listed in the PBL" & "listed in the XBL" - which kind of mean that the IP from where you try to send those mails is "black-listed". You might get in touch with your email server team to set that IP on a white-list or you might try to use another connection (if your provider can offer you).

bpanto1
bpanto1 Autor dotazu
more options

Wouldn't the IP address of Thunderbird be the same as the internet IP of Spectrum.net? I believe I share one IP address per ISP with all the router devices.

svlad2009
svlad2009
more options

The IP mentioned on that error should be your public IP. Check this information (Google search: what is my IP). The mail server - spectrum - receive a "request" to get mails (from thunderbird) from that IP and refuse the connection if it's black-listed (no matter what email-client you're using) and if that mail server is set like that...

Upravil uživatel svlad2009 dne