Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

please help meeeeeee dear supports :(((((((

  • 8 odpovědí
  • 1 má tento problém
  • 9 zobrazení
  • Poslední odpověď od hisssssssboy

more options

i changed my windows and i used firefox sync before that but after i install fire fox i forgot the password and all my data is gone :((((((((((( please help me i reset password but all my bookmarks are gone please help me i begging you

i changed my windows and i used firefox sync before that but after i install fire fox i forgot the password and all my data is gone :((((((((((( please help me i reset password but all my bookmarks are gone please help me i begging you

Všechny odpovědi (8)

more options

please one admin answer this pleaseeee you can recover it for me ofc please

more options

Hello,

I doubt any admin would be able to reset this for you. Have you by any chance read through the below resources?

Reset your Firefox Account password with Recovery Keys

I'm having problems with my Firefox Account

more options

Sorry, but if you reset your password, then your data was erased: I've lost my Firefox Sync account information - What to do.

Do you have any backups from your old computer?

more options

hi no please help me ofc fire fox have huge data base pleaseee check that for me i said when i changed my windows all data erased and now i neeed my book marks :(((((

more options

i didnt know there is a recovery key and i should use that before resset password :(((((

more options

hisssssssboy said

ofc fire fox have huge data base pleaseee check that for me

Mozilla (the maker of Firefox) only receives bookmarks as part of your Sync data which is encrypted on your computer with you Firefox Account password before uploading. So there is nothing else to check.

more options

so all my data is gone ? :((( omggggg i didnt know there is recovery codeeeee

more options

please one devs answer meeeeeeeeee