Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Firefox tabs regularly crashing.

more options

Help, please

Crash Reports

f14bf8c4-7a58-46d1-8cc5-63c233ed72e5 2021-11-03, 11:56 a.m. Failed cebe4ff2-c056-4d20-a2ac-a075c5949b83 2021-11-02, 4:40 p.m. Failed 17660ee3-927a-4433-bea3-e47a1d25a822 2021-10-28, 5:58 p.m. Failed Submitted Crash Reports Report ID Date Submitted bp-02ad8055-36dc-4a65-861c-d311b0211104 2021-11-04, 12:02 p.m. bp-78144d35-c763-4702-92e1-5e15c0211104 2021-11-04, 12:02 p.m. bp-3e8740e3-5090-413c-b9ed-5819f0211104 2021-11-04, 12:02 p.m. bp-d60c5b2d-7a15-4e19-b7b7-7549e0211104 2021-11-04, 12:02 p.m. bp-79a7f9f4-89ce-46a5-a316-380020211102 2021-11-02, 4:41 p.m.

bp-1a1c63d9-fb77-4aa3-9f1e-a7fdf0211104 2021-11-04, 12:02 p.m. bp-e7d6966a-5e77-4d60-a92d-632800211104 2021-11-04, 12:02 p.m. bp-484f467b-e260-4ffa-8fd0-5449d0211104 2021-11-04, 12:02 p.m. bp-05ccae1b-ee17-456b-ada9-c5ab40211104 2021-11-04, 12:02 p.m. bp-988ee706-e6e0-453b-a096-0509c0211104 2021-11-04, 12:02 p.m. bp-4fb363eb-0a0a-4dc3-a555-11da60211104 2021-11-04, 12:02 p.m. bp-a62edf0b-a857-419e-9fb8-7e20b0211104 2021-11-04, 12:02 p.m. bp-dcd19657-64ab-4343-9482-e4b750211104 2021-11-04, 12:02 p.m. bp-74d590a0-dfed-4a8e-9d6e-779290211029 2021-10-28, 5:58 p.m. bp-7334113c-8c7e-450f-997d-01c910211013 2021-10-13, 1:15 p.m.

Help, please Crash Reports f14bf8c4-7a58-46d1-8cc5-63c233ed72e5 2021-11-03, 11:56 a.m. Failed cebe4ff2-c056-4d20-a2ac-a075c5949b83 2021-11-02, 4:40 p.m. Failed 17660ee3-927a-4433-bea3-e47a1d25a822 2021-10-28, 5:58 p.m. Failed Submitted Crash Reports Report ID Date Submitted bp-02ad8055-36dc-4a65-861c-d311b0211104 2021-11-04, 12:02 p.m. bp-78144d35-c763-4702-92e1-5e15c0211104 2021-11-04, 12:02 p.m. bp-3e8740e3-5090-413c-b9ed-5819f0211104 2021-11-04, 12:02 p.m. bp-d60c5b2d-7a15-4e19-b7b7-7549e0211104 2021-11-04, 12:02 p.m. bp-79a7f9f4-89ce-46a5-a316-380020211102 2021-11-02, 4:41 p.m. bp-1a1c63d9-fb77-4aa3-9f1e-a7fdf0211104 2021-11-04, 12:02 p.m. bp-e7d6966a-5e77-4d60-a92d-632800211104 2021-11-04, 12:02 p.m. bp-484f467b-e260-4ffa-8fd0-5449d0211104 2021-11-04, 12:02 p.m. bp-05ccae1b-ee17-456b-ada9-c5ab40211104 2021-11-04, 12:02 p.m. bp-988ee706-e6e0-453b-a096-0509c0211104 2021-11-04, 12:02 p.m. bp-4fb363eb-0a0a-4dc3-a555-11da60211104 2021-11-04, 12:02 p.m. bp-a62edf0b-a857-419e-9fb8-7e20b0211104 2021-11-04, 12:02 p.m. bp-dcd19657-64ab-4343-9482-e4b750211104 2021-11-04, 12:02 p.m. bp-74d590a0-dfed-4a8e-9d6e-779290211029 2021-10-28, 5:58 p.m. bp-7334113c-8c7e-450f-997d-01c910211013 2021-10-13, 1:15 p.m.

Upravil uživatel cor-el dne

Všechny odpovědi (5)

more options

When a crash report fails, it means the servers decided they don’t need that report.

“You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling." ++++++++++++++++++++++++++++++++++++++++++++++++++++ Bug 1662317 About Throttling Steps to reproduce:

My Firefox crashed but did not submit the crash report.

Actual results:

I tried to manually send the report, and the system gave me the message: About Throttling

Expected results:

If Mozilla does not need the report, I, the user, still want to know what happened. How else can I fix or understand what went wrong?

more options

The other crash reports are for the previous browser version.

bp-79a7f9f4-89ce-46a5-a316-380020211102 bp-74d590a0-dfed-4a8e-9d6e-779290211029

Signature: nsInlineFrame::Reflow

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION

more options

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

more options

What were you doing at the time? surfing, watching a clip, reading something . . . .

more options

The latest were from after the update. I was just reading or following conversation links when the crashes happened. Nothing wild or resource rich.