Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Create recovery key and reset password

  • 1 odpověď
  • 1 má tento problém
  • 15 zobrazení
  • Poslední odpověď od cor-el

deryacog
deryacog
more options

Hello, here is my problem: I forgot my password, and I don't have a recovery key. But I am logged in to my account in another session, so I have access to my account. I want to create a recovery key so I can reset my password without losing everything. Problem is, to create a recovery key you need to enter your password. If you ask why didn't you create one when you set your password. This recovery key thing did not exist when I was setting my password. Can anyone please help me with this? Thanks a lot in advance.

Hello, here is my problem: I forgot my password, and I don't have a recovery key. But I am logged in to my account in another session, so I have access to my account. I want to create a recovery key so I can reset my password without losing everything. Problem is, to create a recovery key you need to enter your password. If you ask why didn't you create one when you set your password. This recovery key thing did not exist when I was setting my password. Can anyone please help me with this? Thanks a lot in advance.

Všechny odpovědi (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you are logged in on another device then that would mean that that device has all data and you can simply disconnect that device and then reset the password. You can reconnect the device with the data and give it enouh time to finish the initial sync and then connect one device at the time. You may want to backup the profile on the device with all data for safety.