Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Not connect Gmail IMAP servers

  • 4 odpovědi
  • 1 má tento problém
  • 1 zobrazení
  • Poslední odpověď od Matt

more options

I accidentally deleted a gmail account from my Thunderbird. When I try to add it back in I get an error saying TB cannot find the server information. If I add the information manually it does not connect. I can open the account in a browser or access it from Outlook.

I accidentally deleted a gmail account from my Thunderbird. When I try to add it back in I get an error saying TB cannot find the server information. If I add the information manually it does not connect. I can open the account in a browser or access it from Outlook.
Přiložené obrázky

Všechny odpovědi (4)

more options

BTW I have already tried deleting the saved password and making sure cookies are turned on.

more options

Something on your computer (probably a software firewall with an internet security suite) is blocking Thunderbird access to the internet.

One of the first things the account wizard does in the case of google accounts is reach ouot to the internet and fetch the Google settings from the database. https://autoconfig.thunderbird.net/v1.1/gmail.com

In your case it appears to be functioning in the dark, because it can not find the settings. SO identifying whatever is blocking the communications and fixing it is the obvious answer.

Try setting up the account in Windows safe mode with networking (a wired internet connection is required) as that will eliminate the majority of account setup hurdles by not loading startup programs and the anti virus other than defender. (defender is all I use)

more options

Matt I don’t believe that is the issue. I have other gmail accounts in TB and all of a sudden they are not finding the imap servers. Other accounts through other providers are working normally. BTW I’m on windows 11. Also all accounts work normally in Outlook.

Upravil uživatel tom313 dne

more options

ok you don't believe that is what is happening. What is?

I suggest you use the link to put windows 11 in the correct mode and then see if I am wrong, because seriously you are having problems and only acting on what you think is the problem is not going to be productive.

Bye now.