Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Firefox will not open

  • 2 odpovědi
  • 6 má tento problém
  • 2 zobrazení
  • Poslední odpověď od cor-el

more options

I downloaded the new version of firefox after uninstalling the old one as directed. The new firefox will not open. There are no error messages at all. I double click the icon or right click and click open and nothing happens. I go to the folder list and double click on it and still nothing. I tried uninstalling and reinstalling the older version and it is still not working.

I downloaded the new version of firefox after uninstalling the old one as directed. The new firefox will not open. There are no error messages at all. I double click the icon or right click and click open and nothing happens. I go to the folder list and double click on it and still nothing. I tried uninstalling and reinstalling the older version and it is still not working.

Všechny odpovědi (2)

more options

Installed the new version of Firefox this a.m., and now have completely lost all internet access (including Explorer, as well as Firefox). Error message that Java Console wasn't compatible. Still able to send/receive e-mail using Thunderbird, so it is not a network issue. Since I cannot access internet after installing new version, it makes it tough to troubleshoot on-line. (Using a different computer on network to send this). HELP!

more options

Did you check your security software (firewall)?

A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.

See Server Not Found - Troubleshoot connection problems and Configure firewalls so that Firefox can access the Internet and http://kb.mozillazine.org/Firewalls


You can uninstall (remove) the Java Console extensions and disable the Java Quick Starter extension if you have that one as well, you do not need them to run Java applets.

See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions

http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0

Disable the Java Quick Starter extension: Tools -> Addons -> Extensions
Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)