No single anti-virus/anti-spyware application will find everything. You need to do a thorough malware scan of your system using the following suggested programs. Remember: #Never run more than 1 Firewall at a time. #Never run more than 1 AV/AS application in an active state (on-access/real-time scanning) at a time. #Malwarebytes free version will scan and clean infections found; no need to purchase unless you want real-time scanning and a few other features in the paid version. Download, install and update as many of the following as possible until your infections are cleaned. #The '''<u>free versions</u>''' of these scanners will detect infections and clean your system; no need to purchase #'''<u>Different malware scanners detect some malware that other scanners do not.</u>''' #If you are unable to download the malware programs, #* change the name of the installer program before saving the download to your hard drive, and #* once installed, go to the installation folder for the program and change the name of the program executable file (i.e., for Malwarebytes Anti-Malware, change mbam.exe to xyz-mb.exe), then update the program and run the scan. #* you may need to download on an un-infected computer, change the name of the installer program, copy the installer to a CD or USB thumb drive, and transport to your system for installation. #Some stubborn malware will need to be removed in '''Windows Safe Mode with Networking'''. See: #*http://www.pbcomp.com.au/using-windows-safe-mode.html #*http://www.malwarehelp.org/restart-into-safe-mode-how-to-2010.html *Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php *SuperAntispyware - http://www.superantispyware.com/ *AdAware - http://www.lavasoftusa.com/software/adaware/ *Spybot Search & Destroy - http://www.safer-networking.org/en/index.html *Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx *Dr. Web Cureit - http://www.freedrweb.com/cureit/ If these don't find or can't clear the infection(s), post in one of these forums for specialized malware removal help: #Read and follow their rules for posting #Follow their instructions '''to the letter''' #Be patient; you are put in a queue and you will get a response when they get to your post *http://bleepingcomputer.com *http://www.spywareinfoforum.com/ *http://www.spywarewarrior.com/index.php *http://forum.aumha.org/ ----------------------------- <br /> The information submitted with your question indicates that you have out of date plugins with known security issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. *Macromedia Authorware Web Player Netscape plug-in, version 2004 **This is obviously old software "version 2204". Check with the Adobe site to see if you can find information about security issues and your update/upgrade options. *Shockwave Flash 10.1 r85 *Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers #'''Check your plugin versions''': http://www.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' #'''Update Shockwave Flash''' #*Use Firefox to Download and SAVE to your hard drive from one of the links below; '''<u>the links take you directly to the download and you avoid the "getplus" download manager and "extras" (i.e., toolbars, virus scan links, etc.) on the main Adobe page.</u>''' #*SAVE to your Desktop so you can find it #*After download completes, close Firefox #*Click on the file you just downloaded and install #**Note: Vista and Win7 users may need to right-click the installer downloaded and choose "Run as Administrator" #**Note: Most browsers other than IE will also get updated with this one download #**Note: To update IE, same procedure '''<u>but use IE</u>''' to go: http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe #*After installation, restart Firefox and check your version again. #*'''<u>Download links and other information</u>''': #** https://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash #** '''<u>or</u>''' you can download, save, then run the manual installers for IE, then for Firefox (and all other browsers) from here: http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller #* Also see: http://support.mozilla.com/en-US/kb/Installing+the+Flash+plugin #* Also see (if needed): http://kb2.adobe.com/cps/191/tn_19166.html#main_Uninstall #'''Update Java:''' #* Download and update instructions: https://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox #* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml #* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions #* After the installation, start Firefox and check your version again.