Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Everytime I open Firefox 5, a window pops up that says,"TypeError: Components.classes[cid_siterank] is undefined,"with an ok button on it. I want this box to disappear.

  • 1 odpověď
  • 1 má tento problém
  • 8 zobrazení
  • Poslední odpověď od cor-el

more options

Everytime I open Mozilla Firefox 5 Beta, a window pops up that says, "TypeError: Components.classes[cid_siterank] is undefined," with an "ok" button, after I click ok, it opens firefox, how do I stop this window from appearing everytime I open firefox? It never did this with previous versions of firefox.

Everytime I open Mozilla Firefox 5 Beta, a window pops up that says, "TypeError: Components.classes[cid_siterank] is undefined," with an "ok" button, after I click ok, it opens firefox, how do I stop this window from appearing everytime I open firefox? It never did this with previous versions of firefox.

Všechny odpovědi (1)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4+ you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)