Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

System crashes when mouse wheel used in FF

  • 2 odpovědi
  • 2 mají tento problém
  • 1 zobrazení
  • Poslední odpověď od Cheng Wang

BrianG
BrianG
more options

Starting with the install of FF 10 I experience random hard system crashes when using the wheel mouse to scroll in FF. I have repeatedly tried to duplicate the crash in other apps (IE8 & MS Word & Excel) not been able to duplicate the problem. I can reproduce it in FF at will, sometimes on first movement of the mouse wheel, sometimes it takes several but it will happen. These are hard system crashes (system reboots) so no events are being logged.

I use a Microsoft wheel mouse (PS/2) and have changed from the default mouse driver installed by XP to the Microsoft Intellipoint driver but crashes still occur. I upgraded to FF 11 this evening but hard crash occurred on third roll of the mouse wheel. I am at a loss as to how to troubleshoot.

Starting with the install of FF 10 I experience random hard system crashes when using the wheel mouse to scroll in FF. I have repeatedly tried to duplicate the crash in other apps (IE8 & MS Word & Excel) not been able to duplicate the problem. I can reproduce it in FF at will, sometimes on first movement of the mouse wheel, sometimes it takes several but it will happen. These are hard system crashes (system reboots) so no events are being logged. I use a Microsoft wheel mouse (PS/2) and have changed from the default mouse driver installed by XP to the Microsoft Intellipoint driver but crashes still occur. I upgraded to FF 11 this evening but hard crash occurred on third roll of the mouse wheel. I am at a loss as to how to troubleshoot.

Všechny odpovědi (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

Cheng Wang
Cheng Wang
more options

If your system crashes (not just Firefox) that points to a driver problem or a hardware problem. Try turning off hardware acceleration: Tools > Options > Advanced > General (and then restart.)